Privacy Policy

PointsBet protects your privacy and personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you use our online sportsbook platform and related services. Trust is fundamental to our relationship with you, and we safeguard your information seriously.

This policy applies to all users of our website, mobile applications, and services. By creating an account or using PointsBet's platform, you acknowledge that you have read and understood this Privacy Policy. Review this document regularly, as we may update it to reflect changes in our practices or legal requirements.

We collect various types of information to provide our services and comply with regulatory requirements. Personal information includes data you provide directly when registering an account, such as your name, date of birth, address, phone number, and email address. We also collect financial information, including payment method details and transaction history.

Technical information is automatically gathered when you use our platform, including your IP address, browser type, device information, and usage patterns. We may collect location data to verify your eligibility to use our services in specific jurisdictions. Additionally, we gather information about your betting preferences and account activity to enhance your experience and support responsible gambling practices.

Your information serves multiple essential purposes within our operations. We use personal data to create and maintain your account, process transactions, and provide customer support. This information helps us verify your identity, age, and location to comply with applicable gambling regulations.

We analyze usage data to improve our platform's functionality and develop new features that enhance your betting experience. Your information also enables us to implement responsible gambling measures, including setting deposit limits and identifying potentially problematic gambling behavior. We may use your contact details to send important account updates, promotional offers, and other communications related to our services.

Under applicable data protection laws, we process your personal information based on several legal grounds. Contract performance forms the primary basis, as we need your information to provide betting services and fulfill our obligations to you as a customer. We also rely on legal compliance requirements, particularly those imposed by our licensing authority and anti-money laundering regulations.

Legitimate interests justify our processing for fraud prevention, security measures, and service improvement activities. Where required by law, we obtain your explicit consent for specific processing activities, such as marketing communications. You have the right to withdraw consent at any time where this forms the basis for processing.

We share your information only when necessary and appropriate. Third-party service providers who assist with payment processing, identity verification, customer support, and technical infrastructure may access your data under strict contractual obligations to protect your privacy.

Regulatory authorities and law enforcement agencies may receive your information when required by law or to comply with licensing conditions. We may also share data with responsible gambling organizations and self-exclusion databases to support player protection initiatives. In the event of a business merger, acquisition, or sale, your information may be transferred to the new entity, subject to the same privacy protections.

PointsBet employs robust security measures to protect your personal information from unauthorized access, disclosure, or misuse. We use industry-standard encryption protocols to secure data transmission and storage. Our systems undergo regular security assessments and updates to address emerging threats.

Access to your information is restricted to authorized personnel who require it for legitimate business purposes. We maintain comprehensive backup systems and incident response procedures to ensure data availability and rapid response to any security events. Despite these measures, no system is completely secure, and we encourage you to use strong passwords and protect your account credentials.

You have significant rights regarding your personal information. These include the right to access the data we hold about you, request corrections to inaccurate information, and obtain a copy of your data in a portable format. You may also request deletion of your personal information, subject to our legal and regulatory obligations.

You can object to certain processing activities and request restrictions on how we use your data. For marketing communications, you have the right to opt out at any time through your account settings or by contacting our support team. We will respond to rights requests within the timeframes required by applicable law.

Our platform uses cookies and similar tracking technologies to enhance functionality and analyze usage patterns. Essential cookies are necessary for basic platform operations, including maintaining your login session and processing transactions. Analytics cookies help us understand how users interact with our services to identify areas for improvement.

Marketing cookies may be used to deliver personalized advertisements and measure campaign effectiveness. You can manage cookie preferences through your browser settings or our cookie consent tool. Disabling certain cookies may limit some platform features, but will not prevent you from accessing core betting services.

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Account information is typically maintained while your account remains active and for a period thereafter as required by our licensing authority. Transaction records and other regulatory data may be retained for extended periods to meet compliance requirements.

We regularly review our data retention practices and securely delete information that is no longer needed. When you close your account, we will retain certain information as required by law but will cease using it for marketing or service improvement purposes.

PointsBet may transfer your personal information to countries outside your jurisdiction for processing and storage. We ensure that such transfers comply with applicable data protection laws through appropriate safeguards, including standard contractual clauses and adequacy decisions where available.

Our service providers in different jurisdictions are contractually obligated to maintain equivalent levels of data protection. We regularly monitor international transfer arrangements to ensure continued compliance with evolving legal requirements.

Our services are strictly intended for adults aged 18 and over, or the legal gambling age in your jurisdiction, whichever is higher. We do not knowingly collect personal information from minors. If we discover that we have inadvertently collected data from someone under the legal age, we will promptly delete such information and close any associated account.

We may update this Privacy Policy periodically to reflect changes in our practices, services, or legal requirements. Significant changes will be communicated through your registered email address or prominent notices on our platform. Review this policy regularly to stay informed about how we protect your information.

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact our Data Protection team through the contact methods available on our website. We address your concerns promptly and transparently.