Contact Us

Thank you for visiting PointsBet, your independent source for reviews and information on online sports betting and casino brands. We want to hear from our readers, partners, and anyone interested in iGaming. If you have a question, feedback, or a suggestion, please reach out. Your input helps us maintain the quality and accuracy of our content.

Review the sections below to direct your query appropriately. This helps us respond efficiently.

PointsBet is an independent affiliate and review website. We provide unbiased reviews, comparisons, and news about online gambling operators, including sportsbooks and casinos. We are not an online casino, sportsbook operator, or gambling platform. We do not operate betting services, hold player accounts, manage funds, process deposits or withdrawals, or offer direct customer support for any gambling brand. Our role is to inform and guide, not to facilitate betting.

Our website, PointsBet, serves as a resource for players seeking reliable information before engaging with online gambling sites. We offer transparent insights into the features, bonuses, terms, and user experience of different operators.

As an independent review site, PointsBet assists with the following types of inquiries:

• Feedback on our content: If you have suggestions for improving our reviews, spot an inaccuracy, or wish to provide general feedback on the information presented on PointsBet, we want to hear from you.
• Suggestions for new reviews: Is there an online sportsbook or casino you would like us to review? Let us know, and we will consider it for future content.
• Partnership and advertising inquiries: For potential collaborations, advertising opportunities, or business-related proposals, please contact us.
• General questions about the online gambling industry: While we cannot offer personalized advice, we can often point you to relevant articles or resources on our site concerning industry trends or general information.

PointsBet is not the gambling operator. Therefore, we cannot assist with matters directly related to your accounts with online casinos or sportsbooks. This includes, but is not limited to:

• Accessing your player account or retrieving login details.
• Information about specific bets you have placed.
• Processing deposits, withdrawals, or managing your funds.
• Resolving disputes with an online gambling operator regarding bonuses, gameplay, or account terms.
• Providing live chat or direct customer support for any gambling brand.

For any of the issues listed above, contact the customer support team of the specific online sportsbook or casino you are using. They have access to your account information and can provide direct assistance.

If you are experiencing problems with your account, have questions about deposits or withdrawals, need assistance with Know Your Customer (KYC) verification, or have inquiries regarding bonuses or promotions offered by a specific online gambling brand, you must contact that operator's customer support directly. PointsBet does not have access to player accounts, nor do we have the authority or capability to intervene in such matters. Each reputable online gambling site provides dedicated customer service channels, often including live chat, email, and telephone support, specifically for these types of issues.

For all legal inquiries pertaining to PointsBet, including questions about our terms of service, privacy policy, or any other legal matter concerning our independent review website, direct your correspondence to:

Email: [email protected]

We take all legal matters seriously and address them promptly and appropriately. Make sure your communication is clear and provides all necessary details for an efficient response.

PointsBet respects the intellectual property rights of others. If you believe that any content published on our website infringes upon your copyright or violates the Digital Millennium Copyright Act (DMCA), send a formal notice to our designated agent. Your notice should include all information required by the DMCA, allowing us to investigate and take appropriate action.

Send all DMCA and copyright infringement notices to:

Email: [email protected]

We address valid copyright concerns in accordance with applicable laws.

PointsBet advocates for responsible gambling. While we do not offer direct support for gambling addiction, we encourage anyone who feels they may have a gambling problem to seek professional help. If you or someone you know needs assistance, refer to the responsible gambling resources provided by the operators we review or consult national helplines and organizations dedicated to problem gambling support. These resources offer confidential advice and practical tools to help manage gambling habits.

We respond to all legitimate inquiries as quickly as possible. For general feedback and content-related questions, expect a response within 2-3 business days. Legal and DMCA inquiries will be handled with urgency and attention, often receiving an initial acknowledgment within 24-48 hours. Response times may vary depending on the volume of inquiries we receive. We appreciate your patience and understanding.