Privacy Policy

Welcome to PointsBet. This Privacy Policy outlines how PointsBet collects, uses, stores, and protects your personal information when you use our website, mobile applications, and other services (collectively, "Services"). We protect your privacy and handle your data transparently and responsibly. By accessing or using our Services, you agree to the terms of this Privacy Policy. Please read it carefully to understand our practices regarding your data.

PointsBet operates under strict regulatory requirements and is licensed by relevant gaming authorities. Our commitment to privacy extends to compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR) where relevant. This policy explains your rights regarding your personal information and how you can exercise them.

We collect various types of information from and about you to provide and improve our Services. This includes:

• Information you provide directly: This includes personal details like your name, date of birth, address, email address, phone number, and payment information (e.g., credit card details, bank account information). We also collect identification documents (e.g., passport, driver's license) for verification as required by law.
• Information collected automatically: When you use our Services, we automatically collect data such as your IP address, device type, operating system, browser type, access times, and referring website addresses. We also gather information about your activity on PointsBet, including pages viewed, features used, and betting history.
• Information from third parties: We may receive information about you from third-party service providers, such as identity verification services, credit reference agencies, and fraud prevention agencies. This helps us meet our legal and regulatory obligations.
• Communication data: We record and store communications you have with us, including emails, chat transcripts, and telephone calls, for quality assurance, training, and regulatory compliance.

PointsBet uses the information we collect for various purposes, primarily to provide you with a secure, enjoyable, and compliant betting experience. These uses include:

• Account management: To create and manage your account, process your bets, deposits, and withdrawals.
• Identity verification: To verify your identity, age, and address, as required by our licensing authority and anti-money laundering regulations.
• Service delivery: To provide you with access to our Services, personalize your experience, and offer customer support.
• Security and fraud prevention: To detect, prevent, and investigate fraudulent or illegal activities, including problem gambling, and to maintain the integrity of our Services.
• Regulatory compliance: To comply with our legal and regulatory obligations, including reporting to relevant authorities.
• Marketing and promotions: To send you marketing communications about our products, services, and promotions, where you have consented to receive them. You can opt out of these communications at any time.
• Service improvement: To analyze how our Services are used, troubleshoot technical issues, and improve the functionality and user experience of PointsBet.
• Communication: To communicate with you about your account, updates to our Services, or policy changes.

Our legal bases for processing your personal information depend on the specific context in which we collect it. Generally, we process your data based on one or more of the following:

• Contractual necessity: To fulfill our contractual obligations to you, such as processing your bets and managing your account.
• Legal obligations: To comply with legal and regulatory requirements, including those related to anti-money laundering, responsible gambling, and fraud prevention.
• Legitimate interests: Where processing is necessary for our legitimate business interests, provided these interests do not override your fundamental rights and freedoms. This includes improving our Services, preventing fraud, and maintaining network and information security.
• Consent: Where we have obtained your explicit consent to process your data for a specific purpose, such as sending you marketing communications. You have the right to withdraw your consent at any time.

PointsBet may share your personal information with third parties in certain circumstances, always with appropriate safeguards:

• Service providers: We engage trusted third-party service providers to perform functions on our behalf, such as payment processing, identity verification, IT services, and customer support. These providers are contractually bound to protect your data and only use it for the purposes specified by PointsBet.
• Regulatory and law enforcement bodies: We may disclose your information to government agencies, regulatory bodies, and law enforcement officials when required by law or to comply with our regulatory obligations.
• Fraud prevention and responsible gambling organizations: To detect and prevent fraud, money laundering, and to promote responsible gambling, we may share information with specialized agencies and databases.
• Business transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal data.
• With your consent: We may share your information with other third parties when you have given us explicit consent to do so.

We do not sell your personal information to third parties for their marketing purposes.

PointsBet takes the security of your personal information very seriously. We implement a range of technical and organizational measures to protect your data from unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption: We use industry-standard encryption technologies, such as SSL/TLS, to protect data transmitted between your device and our servers.
• Access controls: Access to your personal data is restricted to authorized personnel who require it to perform their job functions.
• Firewalls and intrusion detection systems: To protect our network infrastructure from external threats.
• Regular security audits: We conduct regular security assessments and penetration testing to identify and address potential vulnerabilities.
• Employee training: Our staff receive regular training on data protection and security best practices.

While we strive to protect your personal information, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

Depending on your jurisdiction and applicable data protection laws, you may have the following rights regarding your personal information:

• Right to access: You have the right to request a copy of the personal information we hold about you.
• Right to rectification: You have the right to request that we correct any inaccurate or incomplete personal data.
• Right to erasure ("right to be forgotten"): In certain circumstances, you can request the deletion of your personal data.
• Right to restrict processing: You can request that we limit how we use your personal data in certain situations.
• Right to data portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit that data to another controller.
• Right to object: You have the right to object to the processing of your personal data in certain circumstances, including for direct marketing purposes.
• Right to withdraw consent: Where we rely on your consent to process your data, you have the right to withdraw that consent at any time.
• Right to complain: You have the right to lodge a complaint with a supervisory authority if you believe your privacy rights have been violated.

To exercise any of these rights, please contact us using the details provided in the "Contact Us" section below. We may require you to verify your identity before processing your request.

PointsBet uses cookies and similar tracking technologies to enhance your experience, analyze site usage, and personalize content. Cookies are small text files stored on your device when you visit a website. We use:

• Strictly necessary cookies: Essential for the operation of our Services, enabling core functionalities like secure login and transaction processing.
• Analytical/performance cookies: Help us understand how visitors interact with our Services by collecting information about page visits and error messages. This helps us improve the user experience.
• Functionality cookies: Remember your preferences and choices (e.g., language or region) to provide a more personalized experience.
• Targeting/advertising cookies: Used to deliver relevant advertisements and track the effectiveness of our marketing campaigns.

You can manage your cookie preferences through your browser settings. Disabling certain cookies may affect the functionality and your experience of PointsBet Services.

PointsBet retains your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. This typically means we will retain your data for the duration of your active account with us and for a statutory period thereafter, as mandated by our licensing authority and anti-money laundering regulations. After this period, your data will be securely deleted or anonymized.

As a global company, PointsBet may transfer your personal information to countries outside of your country of residence, including countries that may not offer the same level of data protection as your home jurisdiction. Where we transfer your data internationally, we implement appropriate safeguards to ensure your personal information remains protected in accordance with this Privacy Policy and applicable data protection laws. These safeguards may include reliance on standard contractual clauses approved by the European Commission or other legal mechanisms.

PointsBet Services are not intended for individuals under the legal gambling age in their respective jurisdiction. We do not knowingly collect personal information from individuals under this age. If we become aware that we have inadvertently collected data from a minor, we will take immediate steps to delete that information from our records. If you believe a minor has provided us with personal information, please contact us immediately.

PointsBet may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological advancements. We will notify you of any significant changes by posting the updated policy on our website and, where appropriate, by email. We encourage you to review this policy periodically to stay informed about how we are protecting your information. Your continued use of our Services after any changes indicates your acceptance of the updated Privacy Policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data processing practices, please contact us:

• By Email: [email protected]
• Through our Website: Visit the "Help" or "Contact Us" section on the PointsBet website for live chat or to submit a support ticket.
• By Mail: Our registered office address can be found in our Terms and Conditions.

We resolve any concerns you may have regarding your privacy at PointsBet.